Find answers to the most common questions about shipping, payment, orders, and returns.
Shipping
Do you ship worldwide?
Yes, we ship to most countries all over the world.
We offer shipping to the following destination countries:
| Argentina | Hong Kong | Romania |
| Australia | Hungary | Scotland-UK |
| Austria | Iceland | Singapore |
| Belgium | India | Slovakia |
| Brazil | Ireland | Slovenia |
| Canada | Israel | South Africa |
| Chile | Italy | Spain |
| Costa Rica | Jamaica | Sweden |
| Croatia | Japan | Switzerland |
| Cyprus | Latvia | Taiwan |
| Czech Republic | Lithuania | Thailand |
| Denmark | Luxembourg | Turkey |
| Dominican Republic | Malta | United Kingdom |
| Ecuador | Netherlands | United States |
| Estonia | New Zealand | Uruguay |
| Finland | Norway | Venezuela |
| France | Poland | |
| Germany | Portugal | |
| Greece | Puerto Rico |
What shipping methods do you offer?
See our Shipping Information page for all the shipping methods available.How do I track my order?
We have a system that allows you to track your order and shipment status.
You need to fill in your Order ID number and the email address you used when placing your order.
You can go to our tracking page here.
Payment
How can I find my purchase on my billing statement?
You can find us next to the purchase amount under the name “Jewelry Website / opcute”.What payment methods are available on your website?
We accept all major credit cards and payments made through PayPal.
You can see the complete list of payment methods on our payment page after clicking on the “Proceed to Checkout” button in the shopping cart and selecting your country.What is your privacy policy?
Respecting your privacy is of utmost importance to us at opcute. Any information you submit to our website, or that is gathered by a cookie during your visit, is used strictly by opcute to maintain a record of your purchases and for promotional purposes. We do not sell, transfer, rent, or trade your information to any third party.
When you register on our site, you will be asked to submit personal information such as your name and contact information. opcute will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.
In addition, we use cookies to track your movements on the site. The cookie remembers who you are, eliminating the need for you to re-register every time you visit. It also enables us to provide a shopping cart feature and helps streamline your overall shopping experience.I received a promotional code. How do I use it?
If you have an opcute promotional code, enter the code in the “Promotional Code” box at the bottom of the shopping cart and click “Apply”.What should I do if I receive a “payment didn’t go through” message?
If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.
If all details are correct, please try to pay via PayPal. You do not have to be a registered PayPal member to use their services.
You can also use a different credit card or try again a few hours later to complete the payment process.I have a PayPal account but I cannot complete the payment.
If for any reason you cannot complete your payment using PayPal, please contact us with your order details.
We will send you an email with a PayPal Payment Request so you can complete your payment.
Placing Orders
How do I place an order?
Placing an order is easy. Choose the piece of jewelry and enter the desired inscription.
Select the chain length from the drop-down menu and click the “Add to Cart” button.
In the shopping cart, you can add a gift box and a gift card message.
You can then select the shipping option you prefer in the “Shipping Method” box in the shopping cart.
Click “Proceed to Checkout” or the “Checkout with PayPal” button to complete the purchase.
You will be directed to the selected secure payment-processing website, where you can pay by credit card, PayPal, or bank transfer.
Please feel free to email us with any special requests or questions.I have a special request for my necklace. What should I do?
You can add your special requests in the “Comments” box at the bottom of your shopping cart.
We will make sure your order is carried out according to your preference.
If you are unsure whether your special request is possible, please contact us.How do I change an order after it has been placed?
We begin working on your jewelry immediately after your order is placed.
If you would like to change an order, please contact us as soon as possible.
Changes made more than 12 hours after purchase may require a 30% restocking fee.How can I cancel an order?
Once your order has been submitted, we will immediately begin production on the items.
Because each item is unique and customized, you will be refunded 70% of the original item price, as the item cannot be restocked.
If you have any questions about canceling your order, please do not hesitate to contact us.Why didn’t I get a confirmation or shipping email?
After placing an order, you will receive an Order Confirmation email with all your order details. We ask you to review your items and shipping address, so it is important to provide a valid email address.
If you did not receive a confirmation email, please check your spam or junk folder.
To help ensure that our emails do not go to spam, add service@opcute.com to your email contact list.
You can also find your order status through our Order and Shipment Status Information page.
Returns And Refunds
What are your return conditions?
You may return most new, unopened items purchased and received from opcute.com within 30 days of delivery.
You can find our full return and cancellation policy here.
Still Need Help?
Contact us
If your question is not listed here, please feel free to contact us.
