Privacy Policy

At opcute.com (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect information such as:

Full name
Billing and shipping address
Email address
Phone number
Payment-related information
Order details
Personalized product information you submit, such as names, initials, dates, messages, birthstones, or other customization details

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Referring website
Date and time of access
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for legitimate business purposes, including to:

Process and fulfill your orders
Provide personalized products based on the customization details you submit
Send order confirmations, shipping updates, and customer service messages
Respond to your questions, requests, or complaints
Improve our website, products, and customer experience
Detect and prevent fraud, unauthorized transactions, and misuse of our services
Comply with legal obligations
Send marketing emails or promotional messages, where permitted by law or with your consent

3. Personalized Order Information

Because we sell personalized jewelry, we may collect and store the custom text, names, dates, birthstones, and other personalization details you submit as part of your order.

This information is used solely for the purpose of creating, processing, and delivering your customized product, as well as for customer support, returns, and order-related inquiries.

You are responsible for ensuring that any personalization information you provide is accurate and does not infringe the rights of any third party.

4. Payment Information

Payments made through our website are processed by third-party payment providers. We do not store your full payment card details on our servers. Payment information is handled securely by our payment partners in accordance with applicable security standards.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

Remember your preferences
Keep items in your cart
Improve website functionality
Understand how visitors use our site
Measure advertising and marketing performance

You can control cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. How We Share Your Information

We do not sell your personal information. However, we may share your information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping carriers and logistics providers
Website hosting providers
IT and security service providers
Email marketing platforms
Analytics and advertising partners
Legal, regulatory, or law enforcement authorities when required by law

These third parties are only given access to the information necessary to perform their services and are expected to handle your information appropriately.

7. International Data Transfers

If you access our website from outside the country where our business or service providers are located, your information may be transferred to, stored, and processed in other countries. By using our website, you understand and agree that your information may be transferred internationally in accordance with this Privacy Policy.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

Processing and completing your order
Maintaining business and accounting records
Resolving disputes
Enforcing our agreements
Complying with legal and regulatory obligations

When we no longer need your information, we will delete, anonymize, or securely store it as required by law.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, subject to legal exceptions
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of your data, where applicable

To exercise any of these rights, please contact us using the contact details below.

10. Email Marketing

If you subscribe to our newsletter or agree to receive promotional communications, we may send you updates about new products, offers, or special promotions. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website is not intended for children under the age of 13, or under the applicable minimum age in your jurisdiction. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate authorization, we will take steps to delete it.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the revised “Last updated” date. Your continued use of our website after such changes means you accept the updated Privacy Policy.